Privacy Policy

Last updated: April 2026

MEMStorage, Inc. ("MEMStorage", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

We collect information you provide directly to us, such as:

• Contact information: name, email address, company name when you sign up for a demo or pilot
• Usage data: query counts, routing decisions, token savings metrics (aggregated, not query content)
• Account data: credentials, preferences, and settings
• Communications: emails or messages you send to us

We do not store the content of queries routed through the MEMStorage system beyond what is necessary to maintain the memory index. Raw query text is processed in-memory and is not persisted to permanent storage.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process demo and pilot requests
• Send service-related communications and updates
• Monitor usage patterns and optimize routing performance
• Respond to your comments and questions
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: who assist in operating our Service (subject to confidentiality obligations)
• Legal compliance: if required by law, court order, or government authority
• Business transfers: in connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security audits to protect your information. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy. You may request deletion of your account data at any time by contacting us at privacy@memstorage.com.

6. Cookies and Tracking

We use minimal cookies to maintain session state and measure usage patterns. We do not use third-party advertising cookies. You can control cookie settings through your browser preferences.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate data
• Deletion: request deletion of your personal data
• Portability: request your data in a machine-readable format
• Objection: object to processing of your personal data

To exercise these rights, contact us at privacy@memstorage.com.

8. Children's Privacy

The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date and, where appropriate, by email. Continued use of the Service after such changes constitutes your acceptance.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

MEMStorage, Inc.
Privacy Team
privacy@memstorage.com